r/TIHI Nov 20 '22 Wholesome 2

Thanks, I hate booking.com. now after they cancelled my paid accomodation 1 hour before arrival and left me stranded in Mexico Image/Video Post

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8.7k Upvotes

u/ThanksIHateClippy |👁️ 👁️| Sometimes I watch you sleep 🤤 Nov 20 '22

OP needs help. Also, they hate it because...

I booked a place with booking.com five weeks ago and paid it through their website. They charged my credit card 3 weeks ago. While I'm in the plane rolling already the property messages me that I should cancel the booking because the price is wrong and they won't honor the booking. I refused to cancel the booking because they had 5 weeks to figure this out.
Minutes after I land in Mexico booking cancelled my reservation for the host and left me stranded at 9pm without accomodation.
Their resp


Do you hate it as well? Do you think their hate is reasonable? (I don't think so tbh) Then upvote this comment, otherwise downvote it.


Look at my source code on Github

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1.8k

u/SimplyRedditt Nov 21 '22 Silver All-Seeing Upvote

Booking dot com should be fucking dot sued

560

u/This_guy7796 Nov 21 '22

Yeah they're hot garbage. Paid for a reservation once & they didn't even forward it to the hotel. Luckily they had a room & acknowledged the receipt we had through the site. The management even had us email them the receipt so they could get what was owed from booking rather than make us pay & deal with the customer service.

162

u/Imaginary-Pay-6250 Nov 21 '22

Happens with airbnb too. If a host cancels on you they won’t even email you, you just find out when you find out, and they refund you. And if it happens on the day you arrive, no difference.

You can call and complain, and they’ll reassure you that they see other options available so you should be fine, and they’ll be happy to help you find a comparable or better place that you can use your own refunded money to book. Of course, those options are all last minute and either terrible options that nobody else wanted, or way more costly because hosts know you’re desperate, but the company doesn’t care, because you signed the disclaimer and can’t sue them. You get absolutely nothing back in consolation.

38

u/hapimaskshop Doesn’t Get The Flair System Nov 21 '22

That’s how someone could get their property seriously damaged. I’m not advocating for it at all, but that is a seriously dangerous thing for an airbnb proprietor to do if the person is at the house and is pissed off they got cancelled on in a slimy underhanded way.

10

u/HipsterOtter Nov 21 '22

I wouldn't doubt this happens, there was a tourist who destroyed really old statues in thr Vatican because he was refused an audience with the pope, so I've seen crazy stuff happen in headlines...

3

u/MrHysterectomy Nov 21 '22

It's not like the Pope had better things to do

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5

u/RasputinsPantaloons Nov 21 '22

What? Because the aggrieved customer will smash up the place?

20

u/hapimaskshop Doesn’t Get The Flair System Nov 21 '22

Precisely, and they know where you own a property. I’m not saying everyone is like that, or it would even happen but those Airbnb people don’t know if they just ruined someone’s vacation they needed. That could lead a person to act on baser instincts.

15

u/MountainCourage1304 Nov 21 '22

Im not advocating for smashing up the theoretical place, but im also not going to persuade anyone not to

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1

u/AdultishRaktajino Nov 21 '22

It sucks but with any business with reservation and resource scheduling, stuff happens.

Previous guest might not have checked out as planned and suddenly you’re SOL.

Like moving trucks. The previous person using it may keep it longer or return it broken. Suddenly you have to find an alternative.

21

u/Donttrustallfarts Nov 21 '22

Same but the hotel was fully booked on south beach…

Looking for a hotel at 11 at night….

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13

u/Gillmacs Nov 21 '22

I had a similar issue - booked a hotel room, got to the hotel and the hotel was closed!!

They initially tried the "it's not our problem" routine but I wasn't going to stand for that and eventually got to moved to another hotel in the same city (from the same hotel chain) with an upgraded room.

I did have to spend about 3 hours waiting around with my suitcase though which was very irritating.

18

u/Douglaston_prop Nov 21 '22

I found a hotel that had a strict cancelation policy. If I had to cancel even weeks in advance I would lose my deposit. But found the same hotel on booking.com where I could receive a full refund up to 48 hours before I checked in. It made no sense, unless of course they didn't really reserve the room.

Glad I found another place or I could have wound up like OP.

3

u/ridiclousslippers2 Nov 21 '22

Traditionally, pre Internet, hotels had arrangements with agencies called 'freesale' where they allowed unlimited bookings. This was because the hotels were almost never full, the basic rooms might fill but the suites etc less so. If in the rare occasion that they were, you'd be upgraded to a suite. These days there is no excuse for overbooking. Previously both your travel agent and the hotel took care to make sure your booking was honoured as you got to see both of them face to face. Booking.com, Airbnb and others know that they themselves will never get to meet you, so don't actually give a flying f@#k.

8

u/b0nz1 Nov 21 '22

Booking doc com didn't cancel his reservation. The host did.

5

u/Nyarlathotep854 Nov 21 '22

Not sure if if it depends on region/country but I’ve only had pleasant experiences with them.

3

u/stellalunawitchbaby Nov 21 '22

Same. They’re actually what we typically use to book accommodations for clients as well and we’ve never had any issues. Granted I have only booked an air bnb style accommodation once (in Yosemite) with them. Every single other time it’s been hotels.

712

u/CaymanRich Nov 20 '22

Their new new slogan: “Booking dot yeah… go fuck yourself.”

83

u/SoVerySleepy81 Nov 21 '22

Basically what they said to all of their US employees.

966

u/UBUYDVD Nov 20 '22

Looks like you still got a pool

118

u/DonaldKey Nov 21 '22

Savage

14

u/ReluctantRob Nov 21 '22

OHHHHHHHHH

6

u/notoriousbsr Nov 21 '22

solid laugh for the first thing I read today. good on ya'

122

u/fluffybeetle Nov 20 '22

That sucks man

325

u/Intelligent-Syrup-52 Nov 20 '22

This should be illegal

180

u/Hebrew_Hammer24 Nov 21 '22

Considering he paid for the booking in full I assume beforehand. It would definitely constitute a breach of contract and the company would be liable to at least refund him entirely the cost associated with the booking of the room taxes and all, and then some of the cost it took to get there. Depends on what country the guy is from. This is US policy. Idk others. There is no definitive law surrounding it. It’s left up to whether or not like I said before a breach of the agreement aka contract. If you didn’t pay in full beforehand unlike this guy…well you’d be shit out of luck.

96

u/Intelligent-Syrup-52 Nov 21 '22

I'm not talking about getting his money back. I'm talking about stranding someone in a foreign country.

18

u/Imaginary-Pay-6250 Nov 21 '22

Im assuming they had to sign a waiver saying that the hotel and website are not liable for cancelations

40

u/spinmove Nov 21 '22

Shouldn't count when the "waiver" is a 200 page TOS

14

u/[deleted] Nov 21 '22

Tell that to the human centIPad

6

u/mylifeforthehorde Nov 21 '22

Forgive me kairuu

4

u/Willzyx_on_the_moon Nov 21 '22

Cuttlefish or vanilla pudding?

10

u/Jezoreczek Doesn’t Get The Flair System Nov 21 '22

which means fuckall if it contradicts the law

2

u/Imaginary-Pay-6250 Nov 22 '22

Sadly I assume there’s no law that says you can’t cancel a room on someone if you issue a refund

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3

u/AdmiralWackbar Nov 21 '22

Oh I’m sure their legal team has it all figured out with the fine print that no one reads. I doubt they have any liability in these situations

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u/i-love-k9 Nov 21 '22

Well. You're going to have an adventure to talk about. Where in mexico are you?

74

u/half-dead Nov 21 '22

Looks maybe like Cancún

56

u/goofygooberboys Nov 21 '22

99% sure that's Cancun, that looks like the airport shuttle pickup.

42

u/RileyRhoad Nov 21 '22

Howwwwww do you fools know this!!!??! Crazy to me. I can’t even identify shit I see everyday from the town I live in, let alone a random ass country’s airport.

I love it.

14

u/goofygooberboys Nov 21 '22

I've only been there once, but I've always had a nack for memorizing locations and the layouts of places I've been

4

u/MuffinMan12347 Nov 21 '22

And then there’s me that gets lost on my way home from work.

2

u/Ophukk Nov 21 '22

I was there 2 weeks ago. Deffo Cancun.

5

u/PastChair3394 Nov 21 '22

Knack (I wouldn’t correct but it’s a cool word and needed some attention)

2

u/Alexvbp Nov 21 '22

Sounds like geoguessr would be something you’d enjoy/be good at :)

8

u/fredftw Nov 21 '22

You never forget this place. Cancun airport is an absolute shitshow and this shuttle pickup is where dreams go to die.

3

u/caiti_oh Nov 21 '22

I was going to say, I’ve only been to Cancun once, but this image is burned into my brain and I have no idea why.

2

u/fabregazzzz Nov 21 '22

Been there once and it looks familiar to me as well.

-2

u/RileyRhoad Nov 21 '22

How the hell can you look at a picture/video like this, and know right where they are!!? I’m blown away. I feel like this takes some major skills!

3

u/SadCharizard Nov 21 '22

The Cancun airport pickup area is pretty memorable. There’s usually a swarm of shuttle drivers trying to get you in their car. You’ll never forget that.

7

u/dontbemystalker Nov 21 '22

That’s definitely the Cancun airport

253

u/NefariousnessNo2062 Thanks, I hate myself Nov 21 '22

Those third party sites suck. Booking.com and Expedia are on my shitlist

118

u/Canadian_Kartoffel Nov 21 '22

Add Agoda and Priceline to it for good measure. They are part of booking.com

24

u/NefariousnessNo2062 Thanks, I hate myself Nov 21 '22

I haven't had to much problem with those but yeah screw em. You really dont get that much of a better deal. At my hotel I encourage people to sign up for our rewards program, that's an automatic 10 percent off.

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20

u/Eurycerus Nov 21 '22

I used one of them once and got totally screwed. I now only book directly with the hotel

8

u/Agurk Nov 21 '22

Which is strange because in my experience booking.com has worked flawlessly, and the direct hotel booking moved my stay the day before arrival due to "overbooking".

2

u/uninvitedthirteenth Nov 21 '22

Yeah Last year I booked a hotel in a city that had a festival going on (I was going to the festival and it was the closest hotel). They cancelled my reservation like 2 days before and I had to stay across town somewhere

4

u/justhatcarrot Nov 21 '22

Then how are we supposed to book something? Genuinely curious. If we’re not talking about hotels but about private apartments?

(I travel frequently and always rent apartments vs hotels, much cheaper and sometimes with better accommodations I’d say)

27

u/NefariousnessNo2062 Thanks, I hate myself Nov 21 '22

I would say just book directly through the place you will be staying. Cut out the middleman.

2

u/Experiment_628 Nov 21 '22

in some cases direct booking is more expensive than booking.com

2

u/uninvitedthirteenth Nov 21 '22

A lot of hotel chains have lowest price guarantees now. If you find a lower price tell them

2

u/justhatcarrot Nov 21 '22

Yes, but how do I find the place? Or find it on booking and chat with them?

25

u/Osa_Esposa Nov 21 '22

I've definitely used their websites (booking, Expedia, etc) to find specific accommodations for hotels, browse photos, all that. Once I find the perfect place, I close the tab and call the hotel directly.

6

u/whizzdome Nov 21 '22

My approach exactly. I do like bdc's site for searching but I don't actually book through them.

16

u/NefariousnessNo2062 Thanks, I hate myself Nov 21 '22

I usually just Google accommodations in the area I'll be staying then call those places directly.

3

u/quokkafarts Nov 21 '22

In use these websites to find a nice place, then go to their official website. Often the prices are cheaper, and you book with the place directly which avoids the fuck around

2

u/parrukeisari Nov 21 '22

If I'm going to a place without an IHG or Hilton property within driving distance, that's absolutely what I'll do. Nothing wrong with using booking.com for scouting accommodations, just don't book via them.

1

u/chickenstalker Nov 21 '22

Use google maps. In the search bar, type hotels near...[x].

1

u/justhatcarrot Nov 21 '22

But if I’m looking for apartments and not hotels… not all of them are on google maps unfortunately

3

u/BlurredSight Nov 21 '22

Google Flights > Hotels near XYZ > Book online (usually the first party provider is on top).

1

u/happilystoned42069 Nov 21 '22

Ugh still pissed at Expedia for refusing to refund us a flight ticket even with my wife's doctor writing a note explicitly explaining she was not to be flying what so ever. My fault for not booking directly with the airline but jeez. Never again. Directly with the hotel and the airline for less hassle.

1

u/Seldarin Nov 21 '22

The only thing I use them for is when I have a multicarrier flight and it's a giant pain to book tickets separately.

I had one booked for Dec throught the 2nd one you mentioned and the carrier decided to change my flights so I had a 45 minute layover in an airport where that's and impossible to make a connecting flight in in that time and they got me a full refund. Had I booked it manually through carriers, at best I could've gotten a refund from that one specific carrier but not the rest.

138

u/asteroid_b_612 Nov 21 '22

I’m guessing because of the weather the hotel realized they could charge stranded people WAY MORE and decided to cancel their reservation

43

u/yourbffanna Nov 21 '22

Definitely experienced something similar myself. I was with a large group and we booked several rooms at a small hotel in Montreal months in advance for a Saturday night. We get into town and there are banners everywhere about the Expos making it to finals. We get to the hotel with printed reservations in hand and they’re like ¯_(ツ)_/¯ idk what you’re talking about, we’re sold out. …And so is the rest of the city because the Expos were playing at home that night. We booked during regular season, there was no way at the time for us or the hotel to know the expos were gonna make play offs or the finals. I’m certain they cancelled us to get a surge rate for the game. 😒 We did eventually find a hotel way far away from our destination / attractions and everything was closed.

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u/SpotNL Nov 21 '22 edited Nov 21 '22

Yeah I have worked reception in hotels and this seems like it is an issue with the hotel being sketchy. They knew OP was coming 5 weeks ago, they would have noticed the wrong price 5 weeks ago. No way theyre only checking reservations on the day itself, that's not how that works at all. I bet you they were overbooked and got rid of the cheaper booking.com reservations, instead of paying the cost of a more expensive nearby hotel.

I don't think people realize booking.com has no real claws to do anything when a hotel decides to pull shit like that. At worst they can remove the listing and if the hotel is fine with that...

7

u/parrukeisari Nov 21 '22

yeah, considering the OTA's take something like 30% cut on the rate, you can bet your ass if someone has to be kicked to the curb, it's going to be the OTA customers.

6

u/UpvotesForAnimals Nov 21 '22

I work in hotels, have for 13 years from front desk to sales and now corporate. This would/should have been caught by revenue early on if it was a rate issue.

What seems more likely is this being a walk that the hote pawned off on b.com (which is common).

Always book direct, notes are way less likely to fuck with your reservation if you book direct

2

u/SpotNL Nov 21 '22

I dont think OP is a walk in because OP says their card was charged 3 weeks ago.

2

u/UpvotesForAnimals Nov 21 '22

A walk means that you had to be moved to another hotel due to oversell. Walks are typically easier to do on third parties because the third party will just cancel, whereas walking a direct booking usually means the hotel has to pay for your stay at another property

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u/SeasonPositive6771 Nov 21 '22

Yeah, this definitely doesn't sound right. I worked at a hotel years ago now while I was still in college and we once had a sold out weekend and a major weather event so that a bunch of flights got canceled and people overstayed their reservations and just refused to leave. Of course when stuff like that happens you can't kick them out, but it totally screws the people who were supposed to be checking in. In our case, we were able to hustle and find them somewhere else. In this case, it just sounds like they were trying to get out of that negotiated lower price.

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25

u/afterjustnow Nov 21 '22

It'll certainly be a memorable trip!

24

u/PrincesaNeko Nov 21 '22

Make sure to take screenshots of the message

19

u/Unusual_Elevator_253 Nov 21 '22

Holy shit dude that sucks so bad. We’re you able to find something?

81

u/Canadian_Kartoffel Nov 21 '22

We walked through Playa Del Carmen for almost two hours. Since it's a partytown most places in our price range where booked out, we settled around midnight for a pretty loud party Hotel but we were just done and needed sleep after an entire day on the road/air.

The hotel staff was great there they even made us some food at 1am. We are now again in some very very loud party Hotel but have someone that should suit us better from tomorrow on.

8

u/sidhuko Nov 21 '22

Get a car and travel down to Bacalar and back up to Valladolid. Cancún, Playa del Carmen and Tulum suck and are expensive.

The only thing I’d recommend are the parks like senses, xsavage and Xcaret

9

u/AvariceAndApocalypse Nov 21 '22 edited Nov 21 '22

I’ve been to playa a bunch. There is a relatively cheap one called Sandos Carcaol Eco Resort that I went to twice when I was younger that isn’t as much of a party place.

Edit: it’s an all inclusive resort. Looking onTravelocity it’s $375/night if that’s something you can swing considering food and drinks are paid for.

16

u/NoTune686 Nov 21 '22

Cancun?

19

u/Canadian_Kartoffel Nov 21 '22

Yes

8

u/dwitchagi Nov 21 '22

Been there in November. That rain can break your back. Good luck!

1

u/NoTune686 Nov 21 '22

Sorry to hear, that sucks. Had that happen to me in Mitla while it was pouring. Booking let me down to, booked with hopper luckily found a room close by. Best of luck 🤞🏼

34

u/Canadian_Kartoffel Nov 21 '22

Yes, apart from being pissed because my plans went down the drain I'm ok. Thanks for asking.

5

u/fonebone45 Nov 21 '22

Try the hostels. Selina has 2 locations in Cancun. Only thing is the taxis there are crooks.

2

u/frisch85 Nov 21 '22

Not only did you get screwed by booking but you also got screwed in cancun, which is highly unfortunate. The service in cancun is really bad, people will screw you over whenver they can. Cousin and I booked a rental car for driving around, our flight had a 4 hour delay. When we finally took off and then landed in cancun we wanted to pickup our reserved car but nope, the personal already gave it away to someone else and they had no more free cars left but they reserved one on the next day. What we got is a really old model, it had a freaking cassette player in the radio and we had to pay another time for the rental even tho my cousin already booked it. The airline refunded us mostly but still you shouldn't have to deal with this type of shit on vacation, how can a car rental just give away the car you booked?

And be careful regarding taxis, uber is so much cheaper in cancun, e.g. IIRC a trip in an uber 400 peso, same route in the taxi was 3000 for us wtf. Taxis will rip you off but when you order an uber make sure they pick you up in a side-road, not the main road where taxis can see that because otherwise the taxis might follow you when you get in an uber.

26

u/WarWolfRage Nov 21 '22

You can probably sue them for that. Leaving someone stranded in a foreign country is definitely not legal.

58

u/FireWireBestWire Nov 21 '22

Can we get a r/TalesFromTheFrontDesk request? How is this allowed? I'm assuming wild wild west no laws protecting consumers in Mexico answer. So do brands just extort people?

52

u/Sword_Thain Nov 21 '22

Mexico has nothing to do with it. Houses and hotels get on all those sites. If a place is rented on one, they keep it up on the others at a higher price. They then cancel the people at the lower prices

Only thing you can really do is report it to the site and maybe they'll not allow the person to advertise there. Unless the culprit is huge, then nothing will happen

57

u/UnknownVar1able Nov 21 '22

Former hotel Front Office Manager here. Third party booking sites don't have visibility into the live inventory for a hotel's availability.

It's not uncommon for sites like Booking.com, Expedia, and Trivago to sell what was made available earlier in the day, but if the hotel sells those rooms directly from their own inventory, the third party booking sites will continue to sell what they think the hotel has available.

Since this hotel is near an airport during inclimate weather, I wouldn't be surprised if they sold those rooms directly with the airlines or individual transient travelers while the third party booking sites kept thinking there was available rooms for sale.

In these scenarios, Booking.com SHOULD take responsibility and help the traveller with finding alternative accommodations or with refunds. Just a lot of hoops to jump through with their teams that make it hard on displaced travelers like this.

This sort of thing happens a lot more often than you'd think. It's just another reason I advise people to book directly with the property's official booking sites or app.

18

u/garbagewithnames Nov 21 '22

While you make a lot of sense for booking and lodging on the same day, this isn't the case. This wasn't a same day room rental, this was done weeks in advance, paid in full upfront. The room should have been reserved and not sold out under this guy.

5

u/disgruntledguest Nov 21 '22

Duty manager of a hotel here. I reckon the hotel was banking on a “no show” and when they realised it wasn’t going to happen they canceled OPs booking. This 100% is not booking.coms doing. The whole “price has changed” excuse is also 100% a bullshit excuse from the hotel. t&c protect the hotel and booking.com from any repercussions so doubt OP will get any compensation.

4

u/Osa_Esposa Nov 21 '22

to sell what was made available earlier in the day

Okay but this was weeks in advance

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2

u/Agonlaire Nov 21 '22

Mexico actually has pretty good consumer (and labor protection) laws, though it usually involves a longish process. But regulation is still pretty weak for consumer protection from digital services

5

u/Excellent-Captain-93 Nov 21 '22

I work for a bank and a large number of fraud cases that i have to deal with are related to booking. com

Just saying

6

u/sauce__bauce Nov 21 '22

They're the worst. Did the same thing to me in Munich before Oktoberfest. I got one of the last hostels in the whole city

5

u/Pgjhmb Nov 21 '22

Sorry for this. Booking.com should need to pay more, not just reimbursing, when they do this.

I had that happen when I was stuck in Amsterdam in July, when there was a huge airport worker strike. I was confirmed and by the time it took to get a 10 min taxi ride, they had cancelled. What’s worse is Lufthansa airline lost my luggage too. It was quite a shitshow of a trip.

51

u/juanderwear Nov 21 '22

expose the hotel op

37

u/UnknownVar1able Nov 21 '22

This would be the problem of Booking.com, not necessarily the hotel they booked the guests at.

9

u/SpotNL Nov 21 '22 edited Nov 21 '22

No way, if OP was in the system, their reservation was put in the system weeks ago. This is a hotel being sketchy, probably because they were overbooked.

It might be booking.com's responsibility to fix it, but ive worked long enough behind a hotel reception to smell bullshit and this is them awkwardly blaming booking.com.

8

u/royal_buttplug Nov 21 '22

Then the hotel can learn a valuable lesson in deciding who they do business with.

11

u/thunder445 Nov 21 '22

That’s not really how it can work. Hotels will go out of business unless they allow their rooms to be listed on the alternative sites. It’s the only way many people w look for lodging in other locations.

-6

u/realblueiron Nov 21 '22

Then we should make it impossible to do business with scummy third party sites too. Name and shame works here.

8

u/Magilla_Godzilla Nov 21 '22

They did, it's booking. com

4

u/ImNotAnybodyShhhhhhh Nov 21 '22

booking.scam

Sorry you had to learn this the hard way. Delighted you didn’t have to learn this one of the small handful of harder ways.

3

u/unknown-one Nov 21 '22

I am actually surprised with so many negatives on booking.com here. I didnt know people dislike it.

I use it a lot, even have some high member tier with 10-20% discounts because I travel a lot. Never had issue. But I always pay directly when booking, not on site when I arrive

3

u/[deleted] Nov 21 '22

Are you okay?

3

u/Tuffer52 Nov 21 '22

Theyre trying to scam you. Had a motel do that to me in Seattle

3

u/Relevant_Happiness Nov 21 '22

That site sucks so much. I don’t understand how they are still operating.

3

u/h70541 Nov 21 '22 edited Nov 21 '22

Sandos Resort...

Best fucking after-dark place if you wanna sit on the beach after binging free greasy food and liquor.

https://www.sandos.com/sandos-caracol/eco-all-inclusive-resort If you want to look. It's been a decade since I went but I was 21 and basically just drank, went to cenotes, swam, took a boat out, and ate a free buffet with burgers and fries until I felt like I was going to pop.

I was incredibly happy and it was the last time I went with my dad before he passed.

3

u/ElJefe543 Nov 21 '22

THIS is why you should ALWAYS book direct. I worked at the billing department for a large resort. The third parties were always incompetent.

3

u/Canadian_Kartoffel Nov 21 '22

I would have been fine with relocation or at least if booking would have gotten me a place even just for the first night, but they did no such thing at all. They just let us stranded and to hour own devices,we had to wait through town and were lucky to find something by midnight. Next day was fucked of course aswell because we had to find another place again since we were only able to get one night.

So we are at a point now where I lost two days my partner swears to never come back to an actual beautiful country because everything turned into pure chaos. I'm pissed, I'm pissed to a degree where I'll make sure that I take time out of every day to shit talk booking.com. I'm no marketing expert but I have the feeling it would have been cheaper for booking to get us an alternative 2 night stay than this shitshow here.

12

u/WeebWithCringe Nov 21 '22

Booking dot scam needs fucking sued

2

u/GardinerAndrew Nov 21 '22

I got my trip to Vegas for CES booked through Booking.com. You got me a little worried.

2

u/jadedconsumer Nov 21 '22

In the rain, no less.

2

u/AndrewLeeman Nov 21 '22

Never pay for a accommodation beforehand.

2

u/Cutsdeep- Nov 21 '22

aw man, good luck getting a refund anytime soon too. we waited months (and many many angry emails/calls) to get a $2000 refund because they were 'changing their refund system' .

1

u/ElJefe543 Nov 21 '22

Which is bullshit. Those companies will lie through their teeth about everything

1

u/Cutsdeep- Nov 21 '22

Oh for sure. We knew that

2

u/redbadger91 Nov 21 '22

Viel Glück bei der Suche nach einer Alternative!

2

u/evilcarrot507 Nov 21 '22

The rain is the cherry on top.

2

u/018118055 Nov 21 '22

I once arrived at Expedia booked hotel and was told that I cancelled my booking. I had to seek an alternative for 50% markup on the original price. Expedia claimed they had sent me an email (of course they didn't) so absolved themselves of any responsibility.

2

u/DisDaCops Nov 21 '22

Honestly, only use third parties as a last resort. Most of these sites are subsidiaries of either bookings or expedia, and I've heard tell that expedia is planning to buy up bookings

2

u/tunacan94 Nov 21 '22

It could be worse

It could be raining

2

u/parrukeisari Nov 21 '22

I have travelled 180+ days a year for a few years now, and if I've learned one thing it's this:

Fuck OTA's, always book direct. Booking direct gets you into the rewards programs of the hotels/airlines/rental car companies and some status in those programs makes them bend over backwards to solve your problems because you're a return customer who will continue to bring in money. OTOH, OTA's take a massive cut off their income and now they have very little incentive help your loyal-only-to-your-OTA cheap ass out.

Regards, /u/parrukeisari, a Finnair Platinum, Aegean Gold, Sixt Diamond, Hertz 5 star, IHG Diamond and Hilton Gold member.

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u/Other-Cantaloupe4765 Nov 21 '22

As a hotel front desk agent, here is some advice for everyone:

NEVER BOOK WITH A 3RD PARTY. EVER.

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u/Jabroni0524 Nov 21 '22

Yeah I’ve been dicked around by them more than a couple times.

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u/Lady-Brownbush Nov 21 '22

As someone in the hotel industry, fuck booking dot com! It's always fucking booking! All the 3rd party sites suck, but booking screws us the most.

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u/El_human Nov 21 '22

Pro Tip: don’t use booking dot com

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u/Jackatarian Nov 21 '22

I once booked a hostel in Budapest through booking.com, I turned up at the address and it was super nice.. but booking had messed up and they were full.

I was sent to an alternate sister hostel, which was I kid you not, just a series of interconnected rooms, like a snake.

It was already 23:00, and I had to walk through 3 rooms full of sleeping people to get to a 4th, all full of bunk beds. What was advertised as maybe an 8 bed dorm was in reality one massive open space with 40+ people in it.

Absolutely horrid.

Booking did diddly squat to rectify it.

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u/CameraWitty5034 Nov 21 '22

i dont know why this is suprising like its been well documented by everyone who has used it not only that but also by hotels and such that using a company like booking dot com over the actual hotel or travel agency just to save yourself money that does what it has always done and ripped you off and left you stranded always seem so suprised like "woah i cant believe this has happened to me you know like it has happened to thousands of other people, i am so shocked". its the same thing with the world cup like people paid and have travelled there even though years before hand there has been so much controversy and people have been screwed over yet are still some how shocked. well sucked in to all of you that it has happened to you fucking deserve it you ignorant arrogant fucks.

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u/PaleBlackberry9295 Nov 21 '22

I work for booking.com bro 😂😂😂 Question did b.com actually cancelled your reservation or was it the property ? The difference does matter but bottom line is if they cancelled you during the check in hours we have to relocate you no matter what and also if you have to spend extra money and whatever like a taxi and stuff like that you can get a refund for that money that you didn’t plan to spend

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u/Canadian_Kartoffel Nov 21 '22

The property first asked me to cancel the booking. They did so while I was already the rolling plane. Their reason was they had an error in the price. I told them they had 5 weeks time to let me know about it and that it's now 7h before I arrive. I send them a picture of the plane wing and told them I'm not cancelling without alternative accommodation. While I was in the air they talked to booking and booking accepted that there was an error in the price and cancelled the booking minutes after landing and an hour before arrival at the property.

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u/PaleBlackberry9295 Nov 21 '22

Oh yeah if the hotel made a mistake with the prices yess in that case you have two options either accept new price or cancel the booking, you can still try to get some kind of compensation like I said for money that you weren’t planing of spending for unfortunate even

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u/Canadian_Kartoffel Nov 21 '22

I would have been fine with relocation or at least if booking would have gotten me a place even just for the first night, but they did no such thing at all. They just let us stranded and to hour own devices,we had to wait through town and were lucky to find something by midnight. Next day was fucked of course aswell because we had to find another place again since we were only able to get one night.

So we are at a point now where I lost two days my partner swears to never come back to an actual beautiful country because everything turned into pure chaos. I'm pissed, I'm pissed to a degree where I'll make sure that I take time out of every day to shit talk booking.com. I'm no marketing expert but I have the feeling it would have been cheaper for booking to get us an alternative 2 night stay than this shitshow here.

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u/sportit-talkit-doit Nov 21 '22

I have used booking.com In my 110 room motel and THEY DON'T cancel any reservations, The Motel/hotel or Resort DOES! BT

1

u/lolfuzzy Nov 21 '22

Barbarian part 2 filming already? Nice!

1

u/Procoso47 Nov 21 '22

Hope you like tacos

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u/ramhemanth3 Nov 21 '22

Lol I work for booking.com. can I get the confirmation number. I will try to help you get you something

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u/kaspars222 Nov 21 '22

Isnt that the hotels fault?

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u/Rigo3oh Nov 21 '22

Booking dot sucks

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u/KriKriSnack Nov 21 '22

This is horrific. TBF, I’ve never once found a lower rate by going through one of these types of sites vs. just booking through the service itself (hotel, car, airline). I’ve just never been as lucky as they advertise I guess.

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u/PissedOffChef Nov 21 '22

You’re gonna go sleep on those wet-ass picnic tables.

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u/TheTimeBender Nov 21 '22

Booking.Yeah!! 😂

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u/historian3454 Nov 21 '22

Plenty of other hotels in Cancun dogg.

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u/Dreon718 Nov 21 '22

They are terrible. Expedia never fails to delivery

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u/etorres4u Nov 21 '22

I was on vacation with my wife and two kids in Las Vegas when my flight was cancelled without warning one hour before takeoff. The airline told me I had to do any claims via booking.com. I called and kept getting “customer service” from India which were no help at all. We ended up staying overnight in the airport and I had to pay for another flight. I will never use booking.com again.

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u/Taylan_K Nov 21 '22

That really sucks! I never had problems with booking.com though, maybe because my hotels booked were mainly in asia? I even got an upgrade worth 200 bucks.

1

u/jodiakattack Nov 21 '22

Never had a problem in all the times I have used them. I avoid any rental properties or AirBnB's though.

1

u/cabelaciao Nov 21 '22

Thanks for sharing this. I use Booking regularly for work trips and will stop doing so immediately.

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u/whelanbio Nov 21 '22

Always book directly through the actual entity you want to stay in, fly on, ride on, etc. These booking sites so well know for being shit at this point getting mad at them is like getting mad at that rain for being wet.

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u/Famous-Leadership595 Nov 21 '22

Booking dot com booking dot yeah..........

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u/igotbannedforlife Nov 21 '22

Don't get murdered by the cartel. Peace out

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u/PrimeYlime Nov 21 '22

Booking.nope

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u/Useless_Lazy_Ass Nov 21 '22

When me and my family went to Spain we had a booking.com reservation for 10 AM it was like 250€, The door was locked and the lady came like 2 PM to open the door, we got in and the house was a mess, knifes, forks, empty and full vodka bottles everywhere and we only got a 50€ refund

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u/fluffyseatide Nov 21 '22

I think that's illegal where I'm from.

I'm not from Mexico, though. Might be worth it checking with locals.

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u/IWishIWasOdo Nov 21 '22

Never book through a third party. Always book directly through the hotel.

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u/Bqnnie Nov 21 '22

Yip, left me stranded in Japan with my two sons, refused to give me a refund - I will never book with them again

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u/Advanced-Expert7718 Nov 21 '22

Sue them! sue them! sue them!

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u/ParatusPlayerOne Nov 21 '22

Canceled our weeklong hotel booking for the 4th of July in Washington DC the day before arrival and then it took me until late September to get my money back. Ended up having to dispute the charges on my credit card because they wouldn’t refund me.

Booking dot NO.

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u/Abject-Concentrate58 Nov 21 '22

You should start a drog cartel

1

u/Goodly88 Nov 21 '22

As someone who works for hotels. I hate 3rd parties. Due to this reason and others such as over booking the hotel and now you, as the front desk worker, are stuck trying to figure it out as the guest starts to get pissed quick thinking it's your fault this happened. That, or like tonight someone booked a room via booking at 7pm, he came here at 12am, and in those 5 hours nothing was sent to us. No information whatsoever for his room. So, after urging over the phone with booking for a bit, we were able to get their side canceled and I gave the guest a better deal in house. And these problems are with the MAJOR 3rd parties. Last time I dealt with one of the very smaller ones, it took 2hrs just to get the VCC for the room. Everything fucking time I call ANY of them for card problems, it's always someone talking WAY to fast with a heavy accent. So I make them repeat themselves a few times over just in order for me to handle the mess they caused.

I get a feeling about 60% of guests have no idea that what you pay to a 3rd, the hotel only see about 60% of that. Or that their personal card isn't the one thats paying for the room when booked via a 3rd party. Then wondered why they see a different card, usually a MC, on their receipt at about a 20/40 dollar difference too.

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u/RedshiftWarp Nov 21 '22

Yea dont book oyo either.
They have 3 locations in houston that are just addresses for storage units. When you call to get your keys they magically forget your account.

1

u/Japaos Nov 21 '22

Booking sucks

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u/Ok_Ad_8670 Nov 21 '22

Hahahaha I've been to that exact spot. There's lots of places to get cars around there, just not gonna be as cheap :D

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u/Pyewhacket Nov 21 '22

Never ever ever use Booking.com

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u/mrjeffj Nov 21 '22

Oh man. You got me nervous. I have a hotel booked through them next week in Cancun. I didn’t pay yet and just opted to pay at the hotel tho.

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u/lazydaisytoo Nov 21 '22

I once had to scramble to find accommodation for 2 nights in PDC. Ended up at the Mexican version of Motel 6. We still laugh over the stories 10 years later.

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u/Rougaroux22 Nov 21 '22

Sorry this happened to you OP. It’s a horrible feeling. I’ve had the same thing happen on Expedia. Now I think it’s just good practice to book through the hotel itself since the third party booking sites are unreliable.

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u/Regalrefuse Nov 21 '22

Probably too late now, but Grand Bahía Príncipe is a great resort about an hour from there and is relatively affordable

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u/TheRealSlabsy Nov 21 '22

The weather looks shit anyway.

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u/Hawk_Eire Nov 21 '22

Bootiful wather mate

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u/lollyodd Nov 21 '22

I’ve had successful holidays in the past through booking dot com, but lately all I hear from friends and family is don’t do it! They cancel often, and without telling you at times!

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u/Material-Candy-7914 Nov 21 '22

Enjoy CUN airport 👍

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u/AdmiralWackbar Nov 21 '22

Stopped using the third party cites last Christmas when they fucked up my flight home to see my family and then I had to pay out the ass for a flight with a million connections that got me in almost 12 hours later than I was originally supposed to. Good times

1

u/chrisppyyyy Nov 21 '22

This should go viral

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u/External-Fig9754 Nov 21 '22

If anyone hasnt yet....get a fucking travel agent. They make commission from the resorts and company's not you

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u/funarte Nov 21 '22

the thing about booking, is that they go around and buy the cheapest rate at any random agency, not even the hotel, just a random agency that offers it for cheap.

1

u/Notorious_Dmitro Nov 21 '22

"At least it’s not rai-"

1

u/[deleted] Nov 21 '22

There are many hotels there. It sucks, I agree, but book something in the meantime. I always use TripAdvisor to see what others think about it and then book. Good luck, I’m not Mexican but si puedo ayudarte con mucho gusto.

1

u/druu222 Nov 21 '22

OK, been on the other side of the desk for years, let me just share some insight --

Yes, hotels do overbook deliberately, because people do no-show. This is exactly the same as airlines, and is a universally despised reality for everyone in that Front Office. They do not just have a "oh well, too bad" outlook on it, because in many ways it is just as much a pain for them as it is for the guest. Explaining this to arrivals is the most universally loathed and painfull part of the entire job, hands down.

This can also happen for any number of unplanned reasons, such as -- unplanned rooms going out-of-order for engineering reasons, a reservation portal accidentally left open, guests checked-in who refuse to leave on departure dates (legally, we can jack their rates up to the max "rack rate" you sometimes see posted in rooms, but we cannot drag them out of the room by their hair...), weather issues here or even far away, or a sudden blast of reservations for a certain day that was simply not expected. None of this is desired by anybody... it is called "shit happens".

Any hotel that is decently professional will make arrangements as best they can for you elsewhere, and if you booked them directly, my experience at multiple properties is that they will pay for the night (free night), and usually pay for transport if necessary.

Lastly, I have seen enough. I will never, and I mean NEVER, and I mean EVER... go to a hotel without calling them on day of arrival to confirm. And when I do, the first question out of my mouth is "are you sold out tonight?" If you get a casual "no", confirm your rez and enjoy your day. If they say "yes, we are", or "umm, lemme check, not sure, maybe.. " realize that all sorts of cute shit can and does happen. So tell them you ARE going to arrive, and generally when. This eradicates you as a potential no-show, and they may even check you in sight unseen to lock it in. Do this not... and show up at 12:30 am, la de da, I'm here!... and, well, best of luck, we'll see how that works for you.

One more sellout night option - if you are cool with it, ask if they are "walking" (sending confirmed reservations to other hotels). If so, and if THEY are paying... offer to let them walk you. You get a free night, save a couple hundred bucks, you go directly to where you need to be, and that original Front Desk will love you for it.

An insider speaks. Take it as you will...

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u/gods_Lazy_Eye Nov 21 '22

Is this an update from yesterdays post or is this two booking.com cancellations within 1 hour I’m seeing in 2 days?

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u/Canadian_Kartoffel Nov 21 '22

In the other sub I could only post a picture. Here is a video. I didn't think about this sub before, but while I was mildly infuriatend at that time I'm really fucking pissed now because I didn't anticipate what I shitshow this is going to turn into.

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u/gods_Lazy_Eye Nov 21 '22

I’m sorry man, sounds like they ruined your trip so far. I hope it gets better!

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u/ryan_eugene710 Nov 21 '22

Booking dot yeah!

1

u/fakboy6969 Nov 21 '22

Cry me a river

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u/jfrito43 Nov 21 '22

Always book in house

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u/wildmonster91 Nov 21 '22

Thats why id never book hotel thon 3rd party sites best to do ir direct especially if in an unfamiliar area

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u/ilikemushycarrots Nov 21 '22

This happened to me in the Balkans. I got in touch with the company and they told me to go to the closest hotel and they would refund the money. I ended up in a much nicer hotel than the place I had booked. It was stressful at the time as I had my backpack and was on foot and had no phone and didn't speak the language, but only took 60min even with all those obstacles. I think the longest part was walking a few km to the hotel. I hope your situation had a similar ending.