How do people expect to have a no hassle delivery if they don't have their address displayed somewhere on their house? God forbid if its an emergency and the paramedics have to find them
Questions They texted me saying it was going to be 30 mins before they can get to the door. What would y’all have done?
Questions Is there an option for customers to select they do not want their order stacked? This person was angry that I had stacked orders. Sir this is my job, I do not need your permission to take additional deliveries. The tip was only $4.50, so not exactly worthy of special delivery.
Questions This weekend has been horrible for me. All horrible offers. I made $110 yesterday in 9 hours and I made like $50 in 6 hours today so far. Anyone else notice this weekend being horrible?
Questions Received this letter today. I have absolutely no idea what’s all about. Does anyone have received something similar in the mail? I live in NJ. Thank you
I waited in the store for about 10 mins and decided to try and be professional and message the customer. Then he responded with this. How do I handle this? I'm new to doordash but it doesn't feel right to ask the restaurant
Questions what is everyone paying for gas today? Here in Vancouver it is $2.339/ltr. = $6.44 usd/us gal. = $8.85 cad/us gal.
Being in this community for 2 months or so, all I see is complaints, and the occasional unicorn tip posts. Is there nothing you won’t complain about? And if so, why do so many people that complain keep the job?
- Low tip, high mileage.
- Low tip, low mileage.
- The $2 a mile threshold.
- “Small” tips on big orders even though they met previous conditions above…. Cause now you’re expecting the tip based on % of the order.
- Wait time at restaurants.
- Pouring a drink.
- Not being acknowledged by staff fast enough.
- Delivering to an apartment.
- Delivering to the top floor.
- When the GPS doesn’t exactly match the apt complex.
So many of you want to pick and choose what you’re angry about. If it’s based on mileage, order size shouldn’t matter. Does the extra bag of food REALLY mean more work? No, it doesn’t. If it was 10 drinks, okay, I get it, but that’s few and far between. If it’s based on order size and $ amount and tip %, mileage shouldn’t matter. You can’t have everything.
I mean, I get it, you want to associate the tip with whatever factor will make you the most money, or make it the most convenient for you. You are not the end user here. The customer is. But whatever you do, at least be consistent. You’re never going to change the system if everyone complains about something different.
Reading the posts here, this is what I envision you guys thinking the tip screen should look like:
“Required $5 minimum tip, or 25%, whichever is more. $2 per mile minimum. If you order from more than 5 miles away, additional $0.50 per mile. If delivering to neighborhoods more than 2 miles from DD hotspot, add $5. If delivering to rural area, add $10. If squinting for house numbers required, add $2. If travel time to delivery location exceeds 5 minutes more than distance in miles, add additional $5. Apartments add $2 per floor, $1 per speed bump.”
Am I wrong here?